Privacy Policy
Last Updated: 19th Jan 2026
At DCS Tiling, we are committed to protecting and respecting your privacy. This policy explains how we handle the personal information you provide via our website, dcstiling.co.uk.
1. Contact Details
Data Controller: DCS Tiling
Website: dcstiling.co.uk
Privacy Enquiries: privacy@dcstiling.co.uk
Complaints: complaints@dcstiling.co.uk
2. The Type of Personal Information We Collect
We currently collect and process the following information provided via our website contact form:
• Identity Data: Name and username.
• Contact Data: Email address and physical address.
• User-Submitted Content: Any documents, files, or specific messages you choose to upload or include in your enquiry.
3. How We Get the Personal Information and Why
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To respond to an enquiry regarding our tiling services.
• To provide you with a quote or project assessment based on the documents/details you submitted.
Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
1. Your Consent: By filling out our contact form, you are giving us permission to use your data to contact you. You can remove your consent at any time by contacting privacy@dcstiling.co.uk.
2. Contractual Obligation: We may need this info to take steps at your request before entering into a contract (e.g., providing a formal quote).
3. Legitimate Interests: To ensure we can manage and respond to business enquiries effectively.
4. How We Store and Share Your Information
Your information is securely stored within our business systems. We do not sell your personal data.
To run our website and respond to your enquiries, we share information with our trusted service providers:
• GoDaddy: Our website provider (hosts the site and the contact form).
• Microsoft: Our email service provider (where your enquiry is sent and stored).
International Transfers
Our providers (GoDaddy and Microsoft) may store data on servers located outside the UK (such as in the USA). We ensure they adhere to the UK Extension to the Data Privacy Framework or use Standard Contractual Clauses to ensure your data is protected to UK standards.
5. How Long We Keep Your Data
We keep your contact information and submitted documents only for as long as necessary to handle your enquiry or fulfill any resulting project. If no business relationship is formed, we typically delete your information after [e.g., 12 months].
6. Your Data Protection Rights
Under data protection law, you have rights including:
• Your right of access: You can ask us for copies of your personal information.
• Your right to rectification: You can ask us to correct information you think is inaccurate.
• Your right to erasure: You can ask us to delete your personal information in certain circumstances.
• Your right to restriction of processing: You can ask us to limit how we use your data.
7. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at complaints@dcstiling.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113 | Website: https://www.ico.org.uk